How to Start a Return
Return Conditions
Contact support before returning any product. Alistar does not accept unauthorized returns and will not cover associated costs.
Return Policy
Standard products (excluding consumables and custom items) may be returned or exchanged within 30 days. This includes optical transceivers, CWDM/DWDM MUX&DEMUX (CWDM OADM, DWDM OADM).
Alistar allows returns or exchanges within 30 days with no need to provide a reason. Buyer covers shipping and customs fees.
Returning Defective Products Under Warranty
If a defect is due to manufacturing and not misuse, we’ll replace or repair the item during the warranty period. Alistar covers shipping and customs fees upon inspection. Compensation may be offered if agreed upon.
Pickup Service
If a defect is found within 30 days or during the warranty period, Alistar can arrange a pickup. Just pack the RMA and documents — the carrier will contact you. Replacement or repair will follow inspection. A return request and approval are required first.
Returns After Warranty Expiration
If the warranty has expired, items can be repaired for a reasonable fee or replaced with a discount. The customer is responsible for both shipping costs and customs charges.
Returns of Consumables and Custom-Made Items
Unless there is a factory defect (DOA), returns or refunds within 30 days are not available for these products.
Consumables
Consumables include items like optical patch cords. Custom-made products include items such as DAC/AOC cables of specific lengths. A full list of warranty terms and product types is available in our warranty policy.